PERSONALIZATION SERVICE FOR PLANNERS
*This is a personalization service only. Product sold separately.*
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- Ships Worldwide
- In stock, ready to ship
Personalize your planner cover with our stylish designs and unique monogramming service. Elevate your planner game and make it truly one-of-a-kind. It also makes a perfect gift for the planner enthusiasts in your life.
2. Cancelations, Returns & Exchanges
Processing Time
| In-Stock Products | 1-10 business days |
| In-Stock Products with Personalization | 5-15 business days |
| Restock or New Release Events | otherwise specified in e-mail prior event |
| Pre-Order Events | otherwise specified in the product link |
*in situations where longer than usual processing time is required, we will send email notifications before fulfillment.
Tracking:Â We ship parcels via Canada Post/UPS/Purolator/DHL/UniUni. For parcels shipping through Canada Post, once the parcel arrives in the destination country, services will be transferred to the local post (e.g., USPS in the USA or Royal Mail in the UK). For more detailed updates, we recommend tracking through the local post website with the same tracking number.
Shipping Cost:Â Calculated and displayed at checkout.
VAT: If your order is shipped to Europe, VAT will be collected at checkout to ensure smooth and speedy delivery. No additional VAT or processing charge should be collected upon delivery.
Address Change:Â Address changes can only be made BEFOREÂ a parcel is shipped. If a parcel cannot be delivered due to an address change, it will be returned to the sender, and extra costs will apply to reship.
Combined Shipping: Requests are NOT ACCEPTED during Holiday Seasons (Oct-Jan). During Non-Holiday Seasons (Feb-Sept), requests are only accepted on OPEN ORDERS. Please contact us via email shop@auraestelle.com or online chat as soon as you place the orders. While we will make every effort to accommodate your request, we CANNOT GUARANTEE combined shipping for orders that have already been fulfilled or requests outside of our business hours. Thank you for your understanding.
Missing/Unavailable Items: If one or more items in your order are missing or unavailable due to inventory miscount, we will reach out to you via email. If we do not receive a response within 20 days from our first email, we will have to refund the item and ship any remaining items in your order. Thank you for your understanding.
Shipping Options and Shipping Duration
Canada & USA & International:Â Please refer to the table below for the corresponding service and estimated delivery time in business days. Please note that this estimate does not include weekends or holidays, and delivery time is not guaranteed. All orders come with tracking updates within 24-48 hours of shipment. Please be patient as tracking may be slow to update online.Â
|
REGION |
SHIPPING SERVICES |
ESTIMATED SHIPPING DURATIONÂ (Business Days) |
TRACKING |
RATESÂ (Shipping rates will be accurately calculated at checkout)Â |
|
Canada |
• Flat-Rate Canada |
2-6 days |
Yes Yes |
Flat Rate Canada (BC $6.99, AB $8.99, Other Provinces $13.99) |
|
USA |
• Flat-Rate USA • DHL Express 1 day |
3-7 days 1-2 days |
Yes Yes |
Flat Rate USA (under 0.4kg $6.99, under 1kg $11.99, under 1.5kg $13.99)Â |
|
Rest of the world |
• Flat-Rate International • DHL Express |
5-14 days 1-3 days |
Yes Yes |
Flat Rate Intl’ (UK under 1kg $19.99, Austrlia under 1kg $24.99, other Countries calculated at checkout) |
*Flat-Rate International may require additional time for customs clearance.
Questions? email us at shop@auraestelle.com
