Shipping policy
Damaged Parcels
If you received a damaged parcel, please contact us immediately at shop@auraestelle.comwith a photo of the damaged parcel.
Missing Parcels
We will only be able to act upon missing parcels with full tracking. We will not be able to provide further actions or information on parcels without tracking once the parcel is shipped.
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Incorrect Shipping Address
Please make sure your shipping address is correct and up-to-date before placing your order. If you noticed your shipping address is incorrect, please contact us at shop@auraestelle.comwithin 24 hours of placing the order. After 24 hours, the order may be fulfilled. If the parcel cannot be delivered and is returned to us, you can pay for another postage to have the parcel reshipped. If the parcel’s tracking is updated as “delivered” to the incorrect address, we will not be able provide further actions as courier will deem service as completed.
- Parcel is marked “delivered” but I did not receive it.
If your tracking updates that your parcel is “delivered” but you did not receive your parcel, please contact us at shop@auraestelle.comwithin 5 days of the “delivered” update. We will help you open an investigation case with Canada Post. Once the investigation period ends, we will provide further action in accordance to the investigation result.